If you need help with your account, content, billing, or technical issues, Happydemy® Support is ready to assist directly through our secure Help Centre.
🛠️ Submit a support request
Use the official Support Request Form in your Help Centre to contact us.
You can access it by navigating to:
Help Centre > Contacts > Submit a Request
There, you’ll find categories like:
Account & Identity
Billing & Payments
Technical Issues
Reports & Abuse
Feedback & Suggestions
All requests are handled confidentially, and your data is protected according to our Privacy Policy.
⏱️ Support availability
Support operates Monday–Friday, 09:00–18:00 (GMT)
Average response time: 1–2 business days
Urgent issues (e.g. access problems, account security, fraud) are prioritised
⭐ Premium & VIP Support
Premium users have access to:
A direct support chat inside their account
Faster response times during working hours
VIP users enjoy full Premium support, plus:
A dedicated sales manager for business or creator needs
Priority handling across all service areas
Direct access via Happydemy Central > VIP Line
This ensures a fast, personalized, and professional support experience for our top-tier users.
🧾 For faster assistance
When submitting a request:
Select the correct category and subcategory
Provide your username or User ID
Include a clear description of the issue
Attach screenshots or files if helpful
We’re here to help — always with respect, clarity, and care.
Still need help?
Contact us