What if I have a billing or subscription issue?

If you experience any problems related to your subscription, payments, HappyCredits, or invoices, Happydemy® Support is ready to assist through a dedicated channel in the Help Centre.

💳 Common billing issues we handle:

  • Problems activating or renewing a Premium or VIP subscription

  • Overcharges, duplicate payments, or failed transactions

  • Issues with purchasing or using HappyCredits

  • Requests for invoices or payment summaries

  • Subscription cancellation or upgrade errors

  • Missing features after subscription change

🧾 How to report a billing issue

  1. Go to:

Help Centre> Submit a Request > Billing & Subscription.

  1. Include the following:

  • Your username and subscription level

  • A description of the issue

  • Transaction details (date, amount, payment method)

  • Screenshots of receipts, errors, or wallet balance (if relevant)

All requests are processed as soon as possible.

⏱️ Response time

  • Standard billing requests: 1–2 business days

  • Urgent subscription access issues: same-day review

  • Refunds (if eligible): processed in 5–10 business days

💬 For Premium & VIP users

You have access to priority billing support through:

  • The in-app chat (Premium)

  • Your dedicated sales manager (VIP)

This ensures faster handling of payment-related issues.

Your access and peace of mind matter.

We’ll work with you to resolve any billing issue fairly and quickly.

Still need help?

Contact us

Support & Contact