Privacy Policy

Privacy Policy – Happydemy LTD

Last updated April 17, 2025

Introduction

This Privacy Policy explains how Happydemy LTD (“we”, “us”, or “our”) collects, uses, discloses, and protects your data when you use our services (the “Services”), including when you:

Visit our website at https://www.happydemy.com or any related domain linking to this notice;
Download or use our mobile applications or any application linking to this notice;
Interact with us in any related context, including sales, marketing, or events.

Using our Services, you agree to the practices described in this Privacy Policy.

If you disagree, we kindly ask you to refrain from using our Services.

Questions or concerns?

Understanding this notice helps you make informed decisions about your data.

If you still have questions or concerns, contact us via the contact form in our Help Center.

Summary of Key Points

This summary highlights the core points from our Privacy Policy.

What personal information do we process? We collect personal data depending on how you interact with us and the features you use.
Do we process sensitive data? No, we do not process sensitive personal information.
Do we receive information from third parties? No, we do not.
How do we use your information? To provide, improve, and protect our Services and fulfil our legal obligations.
When and with whom do we share data? Only with selected parties, under specific conditions.
How do we protect your data? Through strict technical and organisational security measures.
What are your rights? You may access, correct, or delete your personal information depending on your location.
How can you exercise your rights? Contact us or submit a request through the channels described below.

What Information Do We Collect?
How Do We Process Your Information?
What Legal Bases Do We Rely On?
When and With Whom Do We Share Data?
Cookies and Tracking Technologies
Data Retention
Data Security
Data from Minors
Your Privacy Rights
Do-Not-Track Controls
Regional Rights
Tracking
Affiliates
Policy Updates
How to Contact Us
Review, Update, or Delete Data

What Information Do We Collect?

Personal Information You Provide

In short: We collect the personal information you voluntarily provide.

This may include:

Name
Email address
Phone number
Billing address
Username
Password (stored securely using hashing techniques)
Contact preferences
Authentication data

We do not collect or process sensitive personal data.

Payment Data

If you make purchases, we may collect limited data to process transactions.

Stripe handles all payment data.

View Stripe’s privacy notice here: Privacy Policy .

We do not store full credit card numbers or CVV codes.

Application & Device Data

When you use our mobile applications, we may collect:

Geolocation Data: If enabled, we may collect continuous or session-based location data. You can manage this in your device settings.
Mobile Device Access: We may request access to your microphone, camera, or storage, strictly for service delivery.
Device Information: Device ID, OS version, hardware model, carrier, browser type, and IP address.

This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes.

Push Notifications

With your permission, we may send push notifications related to your account or app features.

You can opt out at any time in your device settings.

Why We Collect This Information

We collect and process this data to:

Maintain app functionality and security
Perform internal analytics
Provide personalised user experiences
Diagnose and resolve technical issues

How Do We Process Your Information?

In short: We process your data to operate, improve, and protect our Services, and to comply with legal obligations.

We process data to:

Facilitate Account Creation and Authentication

To create and maintain user accounts securely.

Provide Services

To deliver the features and services you request.

Customer Support

To respond to inquiries, provide help, and resolve issues.

Administrative Communication

To send important updates on terms, services, and security.

Fulfil Orders

To manage purchases, payments, returns, and deliveries.

Enable User-to-User Communication

If applicable, to support interactions between users.

Marketing Communications

We may be able to send promotional updates with your consent. You can opt out at any time.

Security and Fraud Prevention

To detect and prevent malicious or unauthorised activity.

Emergency and Vital Interests

To protect your vital interests or those of others in urgent situations.

What Legal Bases Do We Rely On to Process Your Information?

In short: We only process your data with a valid legal basis under applicable law.

This section applies if you are in the European Economic Area (EEA) or the United Kingdom (UK). Under the General Data Protection Regulation (GDPR) and UK GDPR, we may rely on the following legal bases:

Consent

We may process your personal information if you have given us explicit permission for a specific purpose.

You may withdraw your consent at any time. Learn more about withdrawing consent in the “Your Privacy Rights” section.

Performance of a Contract

We may process your data whenever it's necessary to fulfil our contractual obligations to you or take steps at your request before entering into a contract.

Legitimate Interests

We may process your information where it is reasonably necessary to achieve our legitimate business interests, and those interests do not override your fundamental rights and freedoms. For example:

To send users offers or updates about our products
To detect fraud or misuse
To improve our services and ensure proper functionality

Legal Obligations

We may process your information where it is necessary to comply with legal obligations, such as:

Responding to legal requests (e.g., subpoenas or court orders)
Keeping business records for tax or compliance purposes

Vital Interests

We may process your data if necessary to protect your vital interests or those of another individual, for example, in emergencies.

Acting as a Data Controller or Data Processor

In most cases, Happydemy LTD is the data controller, meaning we determine how and why your data is processed.

However, if we process data on behalf of another organisation (e.g., an enterprise customer), we act as a data processor and follow their instructions.

In such cases, please refer to their Privacy Policy for more information.

If You Are in Canada

If you are located in Canada, we may process your data under:

Express consent – where you explicitly agree
Implied consent – where consent can be reasonably inferred
Statutory exceptions – such as for fraud prevention, legal claims, emergency situations, or public interest

In some cases, Canadian law allows us to process data without your consent when justified and permitted.

When and With Whom Do We Share Your Personal Information?

In short: We only share personal data in limited circumstances, as described below.

We may share your data:

Business Transfers

During negotiations or the execution of mergers, acquisitions, asset transfers, or financing, your data may be disclosed as part of business restructuring.

Affiliates

We may share your data with our affiliated companies, provided they also respect this Privacy Policy. Affiliates include our parent company, subsidiaries, joint ventures, or other companies under common ownership or control.

Business Partners

We may share data with trusted partners to offer products, services, or promotions only where necessary and under agreement.

Other Users

When you post content or interact publicly within the Services, some information may become visible to others. This includes:

Comments or contributions in public areas
Profile visibility, depending on your settings
User-to-user messaging, where available

Please use caution when sharing personal data in public features.

Do We Use Cookies and Other Tracking Technologies?

In short: Yes, we may use cookies and similar technologies to enhance user experience and analyse usage.

We use:

Cookies – small files stored on your browser to remember settings or login info
Web beacons – invisible images used for analytics or to detect email opens
Local storage – browser-based memory used to store preferences or session state

You can manage or block cookies through your browser settings.

Blocking cookies may affect certain features of the site or application.

For full details, see our Cookie Notice.

How Long Do We Keep Your Information?

In short: We keep your personal information only as long as necessary for the purposes described in this policy, unless a longer retention period is required by law.

We will keep your data:

As long as you have an account with us
For as long as necessary to fulfil our legal, tax, or accounting obligations (typically 6–10 years, depending on jurisdiction)
As long as needed to resolve disputes, enforce agreements, or support internal audits

Once there is no longer a legitimate business reason to retain your data:

We will delete it, or
We will anonymise it (so it can no longer identify you)

If data is stored in backups and cannot be immediately deleted, it will be securely isolated and protected until possible deletion.

How Do We Keep Your Information Safe?

In short: We apply both technical and organisational security measures to safeguard your data.

Technical and organisational measures include:

SSL encryption for data in transit
Data storage in secure environments
Periodic security audits and system monitoring
Access control and authentication protocols
Employee training on data protection

Despite our efforts, no system is 100% secure.

We cannot guarantee that hackers or cybercriminals will never defeat our security.

You are responsible for accessing our Services in a secure environment and using strong passwords.

Transmission of personal data is at your own risk.

Do We Collect Information from Minors?

In short: No. We do not knowingly collect data from or market to individuals under 18.

By using our Services, you confirm that:

You are at least 18 years old, or
You are a parent or legal guardian giving consent for a minor dependent to use the Services

If we discover that personal data was collected from a user under the age of 18:

We will promptly delete the data and deactivate the account
We may contact the parent or legal guardian for verification

If you know we may have collected data from someone under 18, please get in touch with us at the Help Center.

What Are Your Privacy Rights?

In short: Depending on your location, you may have rights under applicable data protection laws to access, manage, or delete your personal information.

If you are in the EEA, UK, Switzerland, or Canada, you may have the right to:

Access and obtain a copy of your data
Request correction (rectification) of incorrect or outdated data
Request deletion (erasure) of your data in certain situations
Restrict or object to data processing
Request data portability (to transfer your data to another provider)
Not be subject to automated decision-making in certain cases

To make a request, contact us via the details in the section How Can You Contact Us About This Notice?

We will respond under the applicable data protection laws.

If You Are in the EEA or UK

If you believe your data is being processed unlawfully, you can file a complaint with:

The data protection authority in your Member State
The UK Information Commissioner’s Office (ICO) if you are in the United Kingdom

If You Are in Switzerland

You may file a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC).

Withdrawing Your Consent

If we rely on your consent to process your personal information:

You may withdraw it at any time
This will not affect the lawfulness of processing before withdrawal

You can withdraw consent by:

Contacting us at the Help Center
Updating your account or marketing preferences

Opting Out of Marketing Communications

You can unsubscribe at any time by:

Clicking the “unsubscribe” link in our emails
Contacting us directly

We may still send important service messages, such as administrative emails or security updates.

Managing Your Account Information

To update or delete your account:

Log into your account settings and make changes directly
Or contact us using the details provided

When you request account deletion:

We will deactivate or delete your account and related data
Some data may be retained for legal or security purposes (e.g., fraud prevention, compliance)

Cookies and Similar Technologies

Most browsers accept cookies by default. You can:

Adjust browser settings to remove or block cookies
Note that blocking cookies may affect certain site features

For full details, see our Cookie Notice.

Controls for Do-Not-Track Features

Most browsers and devices offer a “Do Not Track” (DNT) setting.

Currently, no standard technology exists to recognise or respond to DNT signals.

As such, we do not currently respond to DNT signals.

If a standard is adopted in the future, we will update this notice accordingly.

Do Other Regions Have Specific Privacy Rights?

In short: Yes. Users in certain regions may have additional rights.

Australia and New Zealand

We process personal information under:

Privacy Act 1988 (Australia)
Privacy Act 2020 (New Zealand)

You may request:

Access to your data
Correction of inaccurate or outdated information

If you refuse to provide the required data, we may not be able to:

Offer services
Respond to requests
Confirm your identity or secure your account

You can contact:

The Office of the Australian Information Commissioner (OAIC)
The Office of the New Zealand Privacy Commissioner

Republic of South Africa

Under POPIA and PAIA, you have the right to:

Access or correct your personal information
Submit complaints if you believe your data rights are violated

Contact the Information Regulator via:

General: [email protected]
Complaints:
- [email protected]
- [email protected]

Do We Make Updates to This Notice?

In short: Yes. We will update this Privacy Policy as required by law or internal policy changes.

We may update this notice from time to time. When we do:

The revised version will have an updated “Last updated” date
The changes will be effective once published on our website
If material changes occur, we may notify you directly or display a prominent notice

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your personal data.

How Can You Contact Us About This Notice?

If you have questions, requests, or complaints about this Privacy Policy, you may contact us:

If you reside in the UK or outside the EEA or Switzerland:

Happydemy LTD

Ground Floor, Nautica House

Waters Meeting Road, Bolton

BL1 8SW, United Kingdom

Contact us at the Help Center

If you reside in the EEA or Switzerland: